Conroe Cowboy Co.

Last Updated: March 23, 2025

At Conroe Cowboy Co., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, purchase our western wear products (primarily boots), or interact with us in any other way.

1. Information We Collect

We collect information to provide you with the best possible shopping experience and to improve our products and services. The types of information we may collect include:

• Personal Information: When you make a purchase, sign up for our newsletter, or create an account, we may collect your name, email address, phone number, billing address, shipping address, and payment details (such as credit card information).
• Order Information: Details about the products you purchase, such as boot sizes, styles, and preferences, as well as order history and special requests (e.g., custom orders).
• Browsing Data: We automatically collect information about your device and browsing activity, including your IP address, browser type, operating system, pages visited, time spent on our site, and referring URLs, using cookies and similar technologies.
• Communication Data: If you contact us via email, phone, or through our website’s contact form, we may collect the content of your messages, including inquiries about our western wear products or support requests.
• Marketing Preferences: Information about your preferences for receiving promotional emails, newsletters, or targeted advertisements about our boots and other western wear.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process and fulfill your orders for boots and other western wear products, including shipping, returns, and customer support.
• Account Management: To create and manage your account, allowing you to track orders, save preferences, and access exclusive offers.
• Website Improvement: To analyze browsing data and user behavior to enhance our website’s functionality, improve product listings, and optimize the shopping experience.
• Marketing and Promotions: To send you promotional emails, newsletters, or advertisements about our latest boot collections, sales, or western wear events, based on your preferences (you can opt out at any time).
• Customer Support: To respond to your inquiries, provide assistance with sizing or product details, and address any issues related to your purchases.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests, such as tax reporting or fraud prevention.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We work with trusted third-party service providers to process payments, ship orders, host our website, and send marketing emails. These providers (e.g., payment processors like Stripe or shipping companies like FedEx) are contractually obligated to protect your data and use it only for the services they provide to us.
• Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or government investigation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of Conroe Cowboy Co., your information may be transferred as part of the business assets, but it will remain subject to this Privacy Policy unless you are notified otherwise.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on our website. These technologies help us:

• Remember your preferences, such as items in your cart or login details.
• Analyze website traffic and user behavior to improve our product offerings, such as identifying popular boot styles.
• Deliver personalized advertisements for our western wear products based on your browsing history.

You can manage your cookie preferences through your browser settings or by opting out of non-essential cookies via our cookie consent popup. However, disabling cookies may affect the functionality of our website.

5. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

• Encryption of sensitive data (e.g., payment information) using Secure Sockets Layer (SSL) technology.
• Regular security audits and updates to our systems to prevent unauthorized access.
• Restricted access to your data, ensuring only authorized personnel can view or process it.

Despite our efforts, no online system is completely secure, and we cannot guarantee the absolute security of your information. We encourage you to use strong passwords and keep your account details confidential.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you, such as your order history or account details.
• Correction: You can request that we correct any inaccurate or incomplete information, such as an outdated shipping address.
• Deletion: You can request that we delete your personal data, subject to certain legal exceptions (e.g., retaining order records for tax purposes).
• Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
• Data Portability: You can request a copy of your data in a machine-readable format to transfer to another service.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Order data (e.g., purchase history) for 7 years to comply with tax and accounting regulations.
• Account information until you request deletion or your account becomes inactive for 3 years.
• Browsing data for up to 2 years for analytics purposes, unless you opt out of cookies.

After the retention period, we will securely delete or anonymize your data.

8. International Data Transfers

Conroe Cowboy Co. is based in the United States, and your data will be processed and stored in the U.S. If you are located outside the U.S., such as in the European Union, your data may be transferred to the U.S., where data protection laws may differ. We ensure that such transfers comply with applicable regulations (e.g., GDPR) by implementing safeguards like Standard Contractual Clauses.

9. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or payment processors. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children, and if we become aware that we have done so, we will promptly delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or product offerings (e.g., new boot collections or vape holster features). We will notify you of significant changes by posting the updated policy on our website and, if required, by emailing you directly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

We are committed to addressing your concerns promptly and transparently.